Do I need a Zendesk account for coinpass support?

The answer is no, you don't.

You are not required to have an account in order to send us an inquiry to our Support page.

However, it helps confirm that you are the account holder of the matching address to your coinpass account.
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If you have the time to spare, it is worth verifying your Zendesk support account with the same email address.

Alternatively, you can reach out using the Help button found at the bottom right-hand corner of the https://coinpass.com/ website or the Zendesk support page https://coinpass.zendesk.com/hc/en-gb.