coinpass is a UK-based company. We would always want to deliver the best support to our clients and guests on the platform.
The coinpass Instant, Mobile, and Trading platforms are available to use 24 hours a day, 7 days a week, 365 days a year unless under scheduled maintenance.
We keep the optimal level of our systems through regular maintenance which is sent out as a notification via email, especially when required.
Our UK operating hours for phone support inquiry is available from 8:30 am - 6:00 pm, Monday - Friday.
Our UK operating hours for email support is available from 8:30 am - 11:00 pm, Monday - Saturday.
For media, business development, and compliance requests, our support is available from 9:00 am - 5:00 pm, Monday to Friday.